Who is Mesmos?
When we refer to ‘we’ or ‘us’, what we really mean is the dedicated team behind a brand that takes the utmost care of you and the products that are delivered to your door. Australia is where you will find our headquarters, with each item being carefully designed back home.
Personal Data collected
This is just the data we collect from you such as; your full name, email address, and date of birth (for special surprises, of course!). Other personal data we collect will include payment details, telephone number, public comments, support queries and so forth. These are identifiable information about you that helps us in creating the best experience for you as much as possible. If you are unidentifiable, then this policy does not apply.
How and When do we collect this data?
When you visit our website or hop onto any of our social media platforms you may, in several ways, provide us with your personal data. Here is a list of ways in which this will happen:
- Making a Mesmos purchase
- Subscribing to our mailing list
- Participating in promotions and entering competitions
- Filling in customer enquiries
- Processing payments
- Creating an account
- Conversations with team members regarding product information
- Communicating directly with us (via email, messenger, social media)
How we use your data
The primary reason Mesmos will be using your data will be to enhance your experience with us and to manage our relationship with you.
Other purposes of using your data will include:
- Providing you with services/products you have requested from us
- To answer your questions and provide you with information or advice
- In accordance with your marketing preferences, contacting you with information about new products, promotions, special offers, discounts and events that may be of interest to you.
- Website and Social Media improvements based on your feedback
Any information provided to us by you through our website will not be used or sold to any third parties.
How long do we retain your data?
The Mesmos family will maintain your Order Information for our records unless and until you request to have this information deleted. The length of time we keep your personal data is dependable on the nature of why we need this information. This will be to continue providing you with marketing information as an ongoing customer or to comply with applicable legal, tax or accounting requirements.
If you create an account on our website, we will also store the personal data provided under your user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
If we no longer need your information, we will be sure to delete it completely.
Correction of personal data
If there is something wrong, you may request the correction of inaccurate information we hold about you. If you would like us to update or amend your personal data, please contact us and we will make the requested amendments. We may ask you to verify your identity through full name, date of birth and email address to ensure that personal data we hold is not improperly accessed.
How is your data protected?
We are always trying our best in applying strict procedures and security measures to try to prevent unauthorised access. The transmission of information via the internet cannot be completely secure and the safety of your data is not guaranteed when transmitted to our websites.
You have the right to be informed about how your personal data is being used and the right to access the personal data that we hold about you. You also have the right to stop any direct marketing messages we might send and to request the transfer of your data to yourself or another provider. You have the right to request that we delete any data related to you or to stop processing or collecting your data.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Last updated: 3/13/2020